Refund and Return Policy
Effective Date: 18/10/2024
At Phonewaley.com, we strive to provide high-quality products and services to our customers. However, if you are not fully satisfied with your purchase, we are here to assist with returns and refunds, subject to the conditions outlined below.
1. Eligibility for Returns
To be eligible for a return, you must:
- Notify us within 24 hours of receiving the product.
- Provide a video clearly showing the issue or defect with the product.
- Ensure that the product is unused and in the same condition that you received it, with its original packaging.
2. Return Process
To initiate a return:
- Contact us within 24 hours of receiving your order at satyamp01@gmail.com or call us at +918450801502.
- Provide your order number, a description of the issue, and a video showing the defect or damage.
- Once your return request is approved, we will provide instructions on how to return the product.
3. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 15 working days to your original method of payment.
- Please note that processing times may vary depending on your bank or payment provider.
- Shipping costs for the return will be borne by the customer unless the product was received defective or damaged.
4. Non-Refundable Items
The following items are non-refundable:
- Products that have been used, altered, or damaged by the customer.
- Any item not in its original condition, or missing parts for reasons not due to our error.
- Products reported after the 24-hour return window.
5. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product:
- Contact us immediately within 24 hours of receiving the product, providing a video to demonstrate the damage.
- We will assess the video and arrange for a return or replacement, depending on the availability of stock.
6. Late or Missing Refunds
If you have not received your refund within 15 working days of approval:
- Check with your bank or payment provider, as processing times can vary.
- If you’ve done this and still have not received your refund, please contact us at satyamp01@gmail.com.
7. Changes to the Refund and Return Policy
We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this page regularly for the latest information on our return and refund policies.
8. Contact Us
If you have any questions regarding this Refund and Return Policy, please contact us at:
- Email: satyamp01@gmail.com
- Phone: +918450801502
- Mailing Address: 12B Rajab Rajab Ali Lane, Khidderpore, Kolkata, West Bengal, India, Pin - 700023