Shipping Policy
Effective Date: 18/10/2024
At Phonewaley.com, we aim to ensure that your order is processed and delivered to you as quickly and efficiently as possible. This Shipping Policy outlines the details regarding the shipping of products purchased through our website.
1. Order Processing Time
- We strive to dispatch all orders within 24 hours of payment confirmation.
- Orders placed after business hours, on weekends, or during holidays will be processed on the next working day.
- Please note that shipping timelines may vary depending on stock availability and order volume.
2. Shipping Partners
- We work with reliable courier partners to ensure your products are delivered on time. Shipping options and delivery times may vary depending on your location and the courier service chosen.
- Once your order is dispatched, you will receive an email or SMS with your tracking information to monitor the status of your delivery.
3. Delivery Times
- Standard shipping times within India typically range from 3 to 7 business days depending on your location.
- Shipping times may vary for remote locations or during peak periods like holidays, festivals, or unforeseen events (e.g., strikes, natural disasters, or public holidays).
- We are not responsible for delays caused by courier partners or other circumstances beyond our control.
4. Shipping Charges
- Shipping charges will be calculated at checkout based on your delivery location and the weight of the product.
- Any additional fees such as customs duties or taxes are the responsibility of the buyer for international orders.
5. Delays and Unforeseen Events
While we aim to ensure timely delivery, there may be occasional delays due to:
- Festivals, holidays, or high demand seasons
- Natural disasters, strikes, or transportation issues
- Any unforeseen event beyond our control
In such cases, we will do our best to keep you informed and work with our courier partners to ensure your order is delivered as soon as possible.
6. Failed Delivery Attempts
If the courier is unable to deliver the package after multiple attempts, it may be returned to us. In such cases:
- We will contact you to arrange for redelivery, which may incur additional shipping charges.
7. International Shipping
Currently, we only offer shipping within India. If you are interested in international shipping, please contact us at satyamp01@gmail.com for more information.
8. Lost or Damaged Shipments
- If your package is lost or arrives damaged, please contact us immediately at satyamp01@gmail.com or call us at +918450801502.
- For damaged shipments, we may request photographic evidence of the damage to assist in resolving the issue with our courier partners.
9. Contact Us
For any questions regarding your shipment, feel free to contact us:
- Email: satyamp01@gmail.com
- Phone: +918450801502
- Mailing Address: 12B Rajab Rajab Ali Lane, Khidderpore, Kolkata, West Bengal, India, Pin - 700023